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User guide

Learn Mailkoo, one module at a time

Step-by-step guides with a screenshot for every step: what each module does, where to find it, and how to get it working.

  • 17 guides
  • 323 illustrated steps
  • 6 topics
Start here

Getting started

Create your account, find your way around the dashboard, the sidebar, search and the top bar, and see the five steps to your first campaign.

Read the guide
  1. Create your account and log in
  2. Read your dashboard
  3. Find your way with the sidebar
  4. Search with Ctrl + K
  5. Use the top bar
  6. Send your first campaign in 5 steps

Create & send

Email campaigns

Send a one-off email to your lists, test it first, and see exactly who opened, clicked and replied.

  • Find your way around the campaign list
  • Create and send a campaign
  • Run an A/B test
31 steps Read guide
Create & send

Automation

Send the right email at the right moment without lifting a finger: welcome series, birthday offers, win-back flows and more.

  • Find your automations
  • Create an automation
  • Build the workflow
24 steps Read guide
Create & send

Stop an automation with a tag

Take a contact out of an automation the moment they get a tag, such as JOINED, even while they are in a Wait step. You can also branch on a tag, remove a contact by hand, or remove them through the API.

  • Set an exit rule
  • Send the tag from your website
  • Branch on a tag with a Condition
12 steps Read guide
Create & send

Email templates

Save reusable email designs, start from a professional layout and edit it in the drag-and-drop builder, no code needed.

  • Find your templates
  • Create a template
  • Design in the drag-and-drop builder
20 steps Read guide
Audience

Audience: lists, subscribers and segments

Keep your contacts in lists, add and import subscribers, keep the list clean, and group people with segments so each email reaches the right readers.

  • See your whole audience
  • Create a list
  • Set up a list
27 steps Read guide
Audience

Forms

Design pop-up sign-up forms, show them on your website and turn visitors into subscribers automatically.

  • Find your forms
  • Create a form
  • Design the form
15 steps Read guide
Audience

Measure real results with tags

Opens and clicks tell you how an email performed. Conversions tell you what it achieved: how many of the people you emailed actually said yes. You mark those people with a tag, and the dashboard and campaign reports count them.

  • Tag the people who said yes
  • Filter subscribers by tag
  • Choose your conversion tags
10 steps Read guide
Grow

Lead scraper

Find local businesses by type and place, see how well they market themselves online, and save the best ones as contacts you can email.

  • Open the scraper and choose a data source
  • Run a search
  • Read the results
20 steps Read guide
Grow

Landing Pages & Funnels

Build a landing page that collects sign-ups into your list, or a funnel of pages that moves visitors along, and publish it at its own web address.

  • Create a landing page
  • Edit and publish
  • Settings: list, address, tracking
11 steps Read guide
Set up & connect

Sending & deliverability

Connect the service that delivers your email, prove you own your domain, warm up new servers and keep your lists clean, so your campaigns land in the inbox instead of spam.

  • Connect a sending server
  • Warm up a new server
  • Authenticate your sending domain
37 steps Read guide
Set up & connect

Email warmup

Warm up a new sending server or mailbox slowly, so inbox providers learn to trust it. Warmup sets how many of your emails a server may send each day and raises that number step by step.

  • Open Email warmup
  • Start warming up a server
  • Build your own warmup plan
17 steps Read guide
Set up & connect

Integrations: websites and API

Connect your website so your pop-up forms appear on it, and use the API to add subscribers and run campaigns from your own software.

  • Connect a website
  • Get your API token
  • Use the API documentation
12 steps Read guide
Set up & connect

AI Connections: Claude, ChatGPT and other AI assistants

Connect Claude, ChatGPT, Cursor or another AI assistant to your account, then ask it in plain words to build lists, write campaigns, send them and report the results.

  • Find your server address
  • Connect Claude
  • Connect ChatGPT
18 steps Read guide
Set up & connect

WordPress and WooCommerce

Show your pop-up forms on a WordPress site, and add every WooCommerce buyer to a list automatically so you can follow up with emails.

  • Install the WPCode plugin
  • Show your pop-up forms on WordPress
  • Add WooCommerce buyers to a list
15 steps Read guide
Your account

Affiliate program

Share your referral link or a discount code, and earn a share of what the customers you refer pay.

  • Join the program
  • Share your link or a discount code
  • Track your referrals and earnings
9 steps Read guide
Your account

Your account

Update your profile and company details, secure your login, manage your plan, credits and billing, add team members, and read your notifications.

  • Open your account settings
  • Update your profile and company details
  • Keep your account secure
21 steps Read guide

Still stuck?

Check the answers to common questions, or send us a message. A person replies.

Help & FAQ Contact support