Contact us
Support requests are read by the people who build the product.
Pick the fastest route
Support from your account
Signed in already? Support requests raised from inside your account arrive with your plan, your sending setup and your recent activity attached, which usually removes a round trip.
Go to your accountCheck the docs first
Most questions about setup, sending domains and deliverability are already answered in the help pages.
Read the help pagesPlans and volume
Need a higher volume, a migration hand, or a plan that does not appear on the pricing page? Tell us what you send and we will tell you honestly whether we fit.
See the plansEmail us
Write to us directly. Include your account email and, if it is about a send, the campaign name.
hello@mailkoo.comWhat to expect
We answer in the order requests arrive, on working days. Security reports are prioritised — see the security page for how to send one. There is no phone queue and no chatbot in the way.